Improving SMEs
competitiveness, capacity for innovations, investments, trade, exports,
access to markets
Management of Change
Training and Capacity Building Programmes
for Small- and Medium-size Enterprises,
business consultants and policy makers
(overview)
Summary
The capacity building and upgrading programs
"Management of Change" combine methodology and UNIDO Pharos
software tools providing entrepreneurs and business consultants with highly practical yet simple
and effective solutions for
systematic improvement of business results while being available
under minimum cost
The post programme performance improvement results are
within the 45% range based on documented
benchmarking reports by each participating enterprise
The results are achieved within 6-18 months
of programme implementation
The service package is delivered to each industrial enterprise
and includes training workshops, complete UNIDO Pharos software
package and follow-up implementation assistance by local national consultants
The cost of the complete annual service package may vary between 9,000 - 2,500 Euro
per enterprise depending on the
number of participating enterprises, salaries of national
consultants providing on-site support and the programme duration
The improved
business culture, systematic planning and monitoring of performance
results,
introduction of best continuous improvement practices, elimination of
inefficiencies and knowledge capital gains are the major programme results
The achievements contribute to enterprise capacity for
managing investments, innovations, trade and exports, productivity,
quality and overall business sustainability as well as achieving easier and
faster compliance with ISO 9000 and WTO requirements
The benchmarking
reports are available by each participating enterprise providing for
assessment of business results over time, its comparison to others
in the same or different industrial sectors as well as unique
real-time basis for policy making support
The service package supports effective yet economically attractive implementation of enterprise
performance achievement certificationand awards based on actual performance benchmarks, its simplified auditing
process,
improved transparency
The service package delivered to each enterprise has
highly practical and unique content with optional
customization for particular international entrepreneurship
development programmes in multi-cultural environments.
The capacity building programme presents unique
practical instrument for upgrading and improving
performance of regional or national industrial SME
sectors having measurable, documented and
validated results within planned time-frame.
Introduction
The content of capacity building and upgrading programs
"Management of Change with UNIDO Pharos software" is based on
introducing basic methodology of strategic, financial and production
planning, relevant performance monitoring and development of best continuous improvement practices.
It' practical implementation is supported by simple and effective
ICT tools such as UNIDO
Pharos software package for measuring and benchmarking of business performance.
It allows obtaining effective and realistic measurement and
presentation of actual
business results based of bare minimum raw data by each enterprise as
well as capacity for systematic and timely corrective actions. The
relevant service package had been developed and
successfully applied within
several UNIDO Programmes implemented in different countries since
1999.
The Programme objectives
Introducing basic knowledge, methodology and tools for
enterprise strategic, financial and production planning,
Developing of best practices
improving capacity for trade, exports, investments, access to
markets, preparation to ISO 9000 and other quality and
productivity enhancements,
Training of entrepreneurs and management in using of UNIDO
Pharos software tools for business performance management,
measurement, benchmarking as well as implementation of lean manufacturing
approach,
Developing best practices, knowledge capital and applications facilitating easy monitoring
of business results, continuous improvement,
Assisting entrepreneurs on-site in enterprise benchmarking diagnostics, improving capacity for managing innovations, monitoring of investments,
Obtaining diagnostics and benchmarking of each
participating enterprise for comparing initial and post - programme
results and its efficiency,
Certifying of enterprises and entrepreneur in actual
performance achievements based on Pharos benchmarking results evaluation and audit,
Upgrading capacity of local consultants providing business
assistance services to enterprises.
The Product: Comprehensive practical package of training and
consulting services for industrial enterprises integrating methodology, exercises, training
materials and UNIDO Pharos software package as well as on-site implementation
support by consultants. It includes as follows:
Training and certification of national consultants to
support implementation on-sites
Capacity building by training of entrepreneurs, managers
and key staff in the regions
Comprehensive set of reference materials supporting methodology and
implementation of best practices
UNIDO
Pharos software suite, including Pharos-Business
Navigator,
Produce Plus, FIT,
benchmarking and
diagnostic software tools for SMEs management
Follow-up support in software implementation by consultants
at the enterprise sites (for 6-24 months)
Pre- and post-programme benchmarking of companies
to measure actual performance improvements and facilitate national and international investments.
Enterprise performance improvement certification based on actual benchmarking results.
The Programmes may include optional implementation of
policy making support mechanisms for regional or nation-wide industrial performance
monitoring in
key industrial sectors in real time.
The content of enterprise service package
Training workshop for senior managers / specialists, 5 working days,
7 hours per day, total 35 hours
Complete sets of training and reference materials
covering strategic, financial and production performance management
issues
UNIDO Pharos software package, 2 licenses
per enterprise for strategic, financial and production performance management
On-site guidance and consulting for
6-24 months after the training workshops supporting development of best practices by
certified national consultants
Benchmarking and measuring of initial and
post-programme enterprise performance results
Issuing of "Certificates of Enterprise
Business Performance Excellence" based on actual measured improvements
achieved within the Programme implementation
Issuing of "The Certificates of Business Performance
Management Excellence" to entrepreneurs and managers which took part
in the implementation
Final reports with summary and statistics related to
implementation. results and achievements
The Programme content:
Awareness seminars for entrepreneurs
Selection of enterprises and formal contracting
Selection of national consultants
Training courses and certification of national
consultants
Training workshops for enterprise executives and senior management in regions
Supply of the UNIDO Pharos software suites for each participating enterprise
Local support and assistance on each enterprise site by national consultants
for several months (optional)
Pharos installation
backlog data preparation and entry
diagnostics, overview of past results and setting of
strategic targets
development of improvement options
simulation business decisions including risks and
uncertainties
selections of "best decision", its planning and
implementation
monitoring of process and results, introduction of
corrective actions
Development of applications and best business practices for continuous improvement
Pre & post programme enterprise diagnostics and
benchmarking, manufacturing cost measuring, production efficiency
analysis based on actual Pharos and Produce Plus enterprise databases
(costs, products, added values, quality, competitiveness, suppliers,
non-conformances, planning procedures, production resources'
utilization, etc)
Support of certification
in capacity for Trade, Exports, Investments and
Innovation management by the assessment of benchmarking results,
measurement of improvement and audit/evaluations by national
consultants
Training of entrepreneurs in presenting the
enterprise performance improvement results to investment and credit
institutions, compliance to BASEL II standard.
Policy making support options and methods, enterprise
groups' performance monitoring and measurements
The typical structure of the industrial modernization
programme is presented in the following picture:
The budget is defined in
collaboration with the national institutions and financial sponsors
accordingly to programme content. The enterprises shall cover the part the package costs (15% - 50%) with
the rest of funds contributed by national and international sources.
The largest part of the budget is usually the salary of national
consultants supporting enterprises on-site during the implementation
period (typically 12-18 months).
The implementing and participating organizations
Governmental agencies supporting economic development
and SMEs in countries, regions, states and provinces
Associations of Industries and Entrepreneurs, Chambers of Commerce,
consulting and other organizations assisting and coordinating SME support
programs in countries, regions, states and provinces
National and international financial institutions
sponsoring programmes for economic and industrial
development, trade and export facilitation,
modernization, entrepreneurship and
knowledge based management
National quality, productivity and entrepreneurship
centers
Business Management Schools, Universities, Vocational
Training, Quality and Productivity and Entrepreneurship centers
Expected Results
The major key performance indicators will be improved
within 45% range being assessed by benchmarking reports for
each enterprise
Enterprises completing the programme may expect to
become World Class players with significantly improved performance and
value added
The entrepreneurs facilitate their business culture, obtain
knowledge capital and improve capacity for systematic and effective management of change
The introduction of information technology tools for
enterprises performance monitoring and benchmarking facilitates best
continuous improvement practices in place
Government organizations, regional and national industries will see
significantly increased contribution of the SMEs
Both individual SMEs and Governments will
see
- Sustainable development of individual SMEs and
industrial sectors as a whole,
- Decreased SME mortality in regions, stable investments climate and taxation
outcomes,
- Improved capacity for trade, exports, access to
markets, competitiveness, productivity and quality,
-
Improvements in business transparency, its audit,
entrepreneurs ability to manage investments and innovations
- More effective implementation of ISO 9000 and WTO requirements,
- Pre - and Post - Programme benchmarking reports by
each participating enterprise used for self-reference as well as aggregated
statistics of
industrial sector performances supporting policy making at the
regional and national levels
The enterprise
performance certification and audit being facilitated by decreased costs and time of implementation.
The conclusion
The Programmes
"Management of Change with UNIDO Pharos" provide unique, effective and cost-balanced solution for improving performance
of enterprises and industrial sectors at the regional and national
levels
The solutions were
successfully applied for improving business culture, competitiveness,
productivity, quality, capacity for investments, innovations, trade
and exports in different countries
The achieved improvement results are in the range of 45% achieved within the programme
implementation period.
e-Training
